Director of Operations - Chicago

Company: Compudopt
Location: Chicago
Posted on: January 23, 2025

Job Description:

Compudopt is a national non-profit organization that aims to provide technology access and education to under-resourced youth and their communities. Compudopt is seeking a Director of Operations to be a key member of Compudopt's Chicago leadership team. This full-time position is critical to the success of our organizational operations, our ability to execute programs, and to serve students throughout the Chicago market. This position is responsible for the inventory, warehouse management, tech support, and operational functions of our programs/organization.The Director of Operations must act with integrity, be committed to achieving organizational goals, take responsibility for mission achievement, demonstrate accountability by starting with yes, and demonstrate the ability to inspire, grow and motivate others.Major Job Responsibilities and Duties:Team Leadership and Development:

• Recruit, train, and mentor operations staff.
• Conduct performance evaluations and provide ongoing professional development opportunities.
• Foster a collaborative and innovative environment for the operations team.Warehouse/Refurbishment Lab Management:
  • Sort, label, and log all incoming and outgoing inventory.
  • Support efficiency building including creating new standards of procedure and tracking mechanisms.
  • Support the development and implementation of a new inventory management system.
  • Warehouse organization and maintenance including general cleanliness.
  • Work with vendors to schedule recycling pick-ups and deliveries.Computer Distribution /Computer Adoption Sessions:
    • Prepare and attend computer drive-thru distributions and Saturday computer adoption sessions.
    • Be aware of all session dates and locations 3-4 weeks in advance of session delivery.
    • Check warehouse inventory and ensure the refurbishment lab has the necessary stock to complete the 'order' for how many computers are needed at each upcoming session and the correct number of training devices is prepared.
    • Quality check completed items for cleanliness and quality standard for distribution.
    • Load the 'order' of computers and accessories onto the vehicle being taken to the session as well as all necessary equipment for training at the session.
    • Pull the trailer or drive the vehicle to the session site - arriving no later than 30 minutes prior to set up, help unload training equipment and set up classroom, set up computers for distribution at the end of session and lead volunteers as available to support.
    • Bring vehicle and trailer with training equipment and remaining un-used supplies back to the warehouse post-session.
    • Remove any devices that were not working (training or otherwise) and put into the refurbishment lab for repairs.
    • Follow up any technical and troubleshooting calls made after the session.
    • Respond to requests for pick-ups or questions from partner organizations within 24 hours to schedule a pick-up.
    • Reserve and retrieve the right truck and equipment needed to execute the pick-up.
    • Practice good health and safety practices used in picking up, loading and unloading equipment.
    • Secure equipment for transportation.
    • Complete proper documentation with copies given to the donor and brought to Development for acknowledgement letters.
    • Communicate any required certificates of erasure with refurbishment lab staff and Senior Director of Community Impact.
    • Explain the donation and refurbishment process properly to partners as well as the impact of their gift on the community.
    • Unload, sort, inventory, and store equipment on return to the warehouse in a way that it can be easily identified, and usable equipment will remain safe and undamaged.Facilities Management:
      • Manage and complete preventative care activities for the warehouse and general facilities maintenance.
      • Work with building manager to contact repair and maintenance companies as directed and necessary.
      • Keep warehouse and office spaces in good working order as needed.
      • Provide data reports as required by the Senior Director of Community Impact.
      • Develop and update all standardized operating procedures and policies relating to operations.
      • Perform other job-related duties as assigned.Qualifications:Required:
        • HS Diploma or GED
        • Minimum 2 years working in warehouse operations role
        • Minimum 2 years demonstrable experience in inventory management, facilities, and vendor management
        • Must have a valid driver's license.
        • Must be able to drive a 26-foot box truck.
        • Must be able to lift up to 50lbs several times a day.Preferred:
          • Bachelor's degree from an accredited college or university
          • Minimum of 3 years working in warehouse operations role
          • Minimum 3 years demonstrable experience in inventory management, facilities, and vendor managementSpecial Knowledge/Skills:
            • Strong interpersonal and communication skills are a must - this role will have an external facing component.
            • Eager to work in a fast-paced, small nonprofit environment with the opportunity to work across all departments.
            • Strong interest in technology and STEM education fields as well as a commitment to working in nonprofit and or youth development field.
            • Collaborative, results-oriented, positive, and energetic team player who is highly organized, detail-oriented with excellent problem-solving skills.
            • High-level relationship building skills.
            • Strong verbal and written communication skills.
            • Commitment to mission-driven work.
            • Solid professional and ethical judgment.Compudopt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Compudopt complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Salary is one component of Compudopt's total compensation package, which also includes:
              • Health, vision and dental care, employee paid life insurance, short-term disability and AD&D.
              • Compudopt contributes up to $7015 per year towards health insurance plan costs.
              • Compudopt contributes up to 4% match to each employee's retirement plan.
              • Paid Time Off (PTO), 10 paid company holidays, and other leave allowances.This position is subject to successfully passing a background check and reference check.
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Keywords: Compudopt, Schaumburg , Director of Operations - Chicago, Executive , Chicago, Illinois