Critical Situation Manager
Company: VirtualVocations
Location: Chicago
Posted on: February 1, 2025
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Job Description:
A company is looking for a Critical Situation Escalation Manager
to join their Customer Experience & Success department.
Key Responsibilities
Address high-priority customer escalation needs for critical issues
impacting strategic Unified customers and partners
Participate in a 24x7 coverage schedule to provide timely responses
to complex customer escalations
Interface with various organizational groups to drive resolution,
including executive-level engagement as necessary
Required Qualifications
7+ years of experience in the technology industry or customer
service, particularly with executive-level customers
Fluency in business-level Mandarin (read, write, speak)
A Bachelor's Degree in technology, business, or a related field is
preferred
Ability to work non-standard hours, including weekends and public
holidays
Keywords: VirtualVocations, Schaumburg , Critical Situation Manager, Executive , Chicago, Illinois
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