Senior Manager, Data & Analytics

Company: Disability Solutions
Location: Libertyville
Posted on: February 1, 2025

Job Description:

We Make Life More Rewarding and Dignified
Location: Libertyville
Department: Sales Summary
Are you ready to lead and innovate in the world of analytics? Join us to drive excellence across our businesses and beyond! As the head of our analytics team, you'll ensure smooth operations, top-notch compliance, and impactful data insights. You'll manage a talented team of analysts and a Sales Compensation Manager, delivering timely reports and fulfilling ad hoc requests with precision. Coordinate with customers and distributors to maintain compliance and business standards, while implementing cutting-edge sales excellence tools and processes. Take charge of creating and managing Sales Compensation plans for our US businesses, monitoring performance to guide strategic financial planning. Collaborate with cross-functional teams to enhance reporting tools and drive strategic initiatives. Make a significant impact across our entire organization and push the boundaries of what's possible!Responsibilities
Team Leadership- 70%

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• Coach analysts upon determined best practices
  
• Oversee staff workload, ensuring work is processed in a timely and accurate manner
  
• Partner with Marketing Team to ensure execution of campaigns
  
• Manage assigned operating expense plans of each team
  
• Manage escalated issues that develop within the teams
  
• Develop and implement tools to ensure compliance with established practices and protocols. Ensure process and procedure documentation is kept current
  
• Manage monitoring of performance to ensure compliance with technical practices and protocols
  
• Act as key contact for high profile customers in servicing their order management needs
  
• Develop and implement tools and process to ensure compliance to established practices and protocol
  
• Research industry for best practices and implement those that are applicable on an ongoing basis
  
• Manage Insurance Tool and collection of insurance data to provide insight into market trends for managed care and reimbursement trends.
  
• Manage all system enhancement and process change impacts within department
  
• Collaborate with department managers to create reporting for monthly performance metrics
  
• Create and maintain Sales Compensations plans and programs on a monthly basis
  
  Monitor and Measure Performance - 20%
  
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  • Manage reporting and data analysis to provide information to support business needs and guide strategic targeting
    
  • Develop tools to optimize and consolidate Consumer Programs reporting
    
  • Ensure monthly and quarterly metrics are being communicated
    
  • Collaborate with Management team to ensure accurate measurements and reporting
    
  • Develop measurement and monitoring tools to ensure compliance to protocols
    
    Inter-Departmental Interactions - 10%
    Secure Start Services Team
    
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    • Actively contribute as a leader to overall strategy development, goal setting, consistent execution and building of a strong performance-driven, team-based culture
      
    • Collaborate with Management teams to ensure reporting and analysis needs, including recommendations, are met
      
    • Listen to understand training needs and provide feedback regarding associates improvement needs and protocols
      
    • Collaborate with department managers to create reporting for monthly performance metrics
      
      Work Experience Requirements
      
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      • 5-8 years of experience
        
      • Minimum of 5 years management experience
        
        Specialized Skills/Technical Knowledge
        
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        • Excellent communications and coaching skills
          
        • Goal Oriented
          
        • Strong leadership skills
          
        • Detailed Oriented
          
        • Excellent Follow up skills
          
        • Must be able to positively motivate people to achieve the required business results
          
        • Must have good customer service skills including supervising and managing a call center
          
        • Ability to problem solve and multi-task
          
        • Proficiency in Microsoft Office
          
          Desirable but not required
          
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          • Work related experience in an end-user market
            
          • Management experience in the health care industry
            
          • SAP Experience
            
          • CRM Experience
            
          • Familiar with ostomy, continence, critical care and wound care products
            
          • Experience with call center processes and technologies
            
            
            About Hollister Incorporated
            Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings.Our Total Rewards package in aggregate is above market and includes competitive pay, paid time off programs, peer-to-peer recognition, health and life insurance, wellness programs and incentives, generous retirement savings, and a unique Benefit of Employee Share Ownership Program (BESOP).The anticipated base salary range for this position is $150,000 - $160,000. The actual salary varies based on applicant's location, education, experience, skills, abilities, and other legitimate business factors.
            
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            • This position is also eligible to participate in the Hollister Corporate Bonus Plan. The Company also provides a unique Benefit of Employee Share Ownership Program (BESOP) program based on earnings and length of service.
              
            • The Company's health and welfare benefits include medical, prescription, dental, vision, spending/savings accounts, disability, company paid (parental and caregiver) leaves, statutory leaves/disability programs, accident, life, wellbeing, education assistance, adoption assistance, and voluntary benefit programs.
              
            • The Company's 401(k) Retirement Savings Plan includes: auto-enrollment, ROTH, vesting and eligible participants "safe harbor" matching contributions.
              
            • The Company's paid time off benefits include: 11 paid holidays, paid vacation based on length of service and exempt/non-exempt status, and sick days based on statutory requirements and/or exempt/non-exempt status.
              
            • The Company's additional benefits include: education assistance and adoption assistance benefit programs.
              
              EOE Statement
              All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.Job Req ID: 34090Job Segment: Call Center Manager, Call Center Supervisor, Database, Call Center, Marketing Manager, Customer Service, Technology, Marketing

Keywords: Disability Solutions, Schaumburg , Senior Manager, Data & Analytics, Executive , Libertyville, Illinois